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I have submitted my certificate of insurance, why am I still receiving requests from your office?

Please review the body of the email, as it will state exactly what is missing from the certificate that was submitted.  If applicable, the sample certificate attached to the email will also highlight the specific items that need to be revised.  If nothing I highlighted on the attached sample, refer again to the body of the email; it is likely that other items such as policy endorsements require your attention.